BE1900D DHC-8 200 DHC-8 300 E145
The airline was established in 1989 and started operations on August 1, 1989. It had a marketing affiliation with US Airways. Its headquarters were in Plattsburgh West, Town of Plattsburgh, New York.
The airline changed affiliations to Continental Airlines in December 2000, when US Airways did not renew the codeshare agreement. In July 2001 the company announced plans to downsize its fleet and workforce by approximately half and begin a reorganization of the airline. In early 2002 the company began a "micro-hub" operation based in Albany, New York. At its high point in 2003 and 2004 the hub served the following cities: Allentown, Harrisburg, Buffalo, Rochester, Syracuse, Burlington, Manchester, Portland, Bangor, Providence, Islip, Hartford/Springfield, White Plains, Ottawa and Montreal, all with a fleet of Raytheon Beech 1900Ds. Service was also provided out Boston's Logan International Airport to Rutland, White Plains, Allentown, Burlington, Wilkes-Barre/Scranton, Islip, Saranac Lake, and Plattsburgh. Following unprofitable operations as Continental's regional affiliate in Albany and Boston, all operations were gradually shifted towards the midwest in 2005.
In January 2003, CommutAir announced an agreement with Continental to feed the latter's Cleveland, Ohio hub. Service was commenced on March 16, 2003 with service to Kalamazoo, Michigan and Elmira, New York. Two cities were added the following month and by August 2003, CommutAir served 12 cities from the Cleveland hub.
On October 2, 2008, the company began operations out of Newark Liberty International Airport, following Continental Airlines plan to adjust to the softening industry.
CommuteAir's pilot group voted for union representation by the Air Line Pilots Association in 2008.[7] That same year, Continental Airlines announced that it would cut flights and more than 3,000 jobs.[8] Subsequently, it was announced that some of CommuteAir's Cleveland flights would be eliminated as part of Continental's cutbacks.
In 2011, following the merger of Continental and United, CommuteAir became a United Express carrier and United Airlines asked CommuteAir to obtain five Bombardier Q300s. Two of the aircraft were allocated to Cleveland services and three aircraft were allocated to Newark services.
In 2012, CommuteAir opened a hub at Washington-Dulles International Airport.
In July 2014, CommuteAir closed its pilot base at Cleveland Hopkins International Airport, after United Airlines withdrew its Cleveland hub.[10] CommuteAir also closed its Cleveland maintenance base, and replaced it with a new maintenance base in Albany, New York.
On November 9, 2015, CommuteAir announced that it has reached an agreement with United Airlines to significantly increase the number of airplanes flown under the United Express brand by adding Embraer ERJ-145 jet operations to the company's existing fleet of Bombardier turbo-prop aircraft.
In July 2016, CommuteAir began commercial service with its inaugural flight on the ERJ-145XR jet from Washington, D.C. to Columbia, SC.
In September 2017, the Q300 was phased out and in January 2018, the DHC-8-200 was phased out, marking the end of turbo-prop operations.
On July 30, 2020, it was announced that United Airlines had decided to end its contract with fellow United Express affiliate ExpressJet and transferred these operations to CommuteAir. CommuteAir became the sole operator of the United Express ERJ-145 fleet.
On September 30, 2020, CommuteAir started servicing United's Houston hub and on March 28, 2021, it began service out of Denver International Airport. The latter marks the return of the ERJ-145 to the Denver United Express fleet since COVID and the cessation of operations by Trans States Airlines.[14]
On January 19, 2023, hacker maia arson crimew announced it had compromised web servers belonging to CommuteAir and obtained access to flight and personnel scheduling systems, the personal data of airline staff, and a 2019 copy of the US Government No Fly List.
